The idea of establishing common quality standards for the whole industry was originally born from a commitment shared by the logistics service providers and the manufacturers to improve operational efficiencies by reducing duplication of activities due to the lack of harmonisation. It is foreseen that this manual will facilitate the standardisation of practices and consequently will lead to a reduction in damage and more efficient handling of the vehicles. These Operations Quality Manuals represent the first steps on the path towards a broader harmonisation in the sector. They have been developed under the auspices of the ECG Quality Working Group to provide the industry with guidelines to help achieve services of the highest quality throughout Europe through improved efficiency, the avoidance of damage and safer working practices.

The original Operations Quality Manual (OQM) was first published in 2009 with the manuals specific to Commercial Vehicles and High & Heavy products being added in January 2012.

These manuals are intended to be used as a management/supervisory guide when training staff on handling procedures. This should ensure a consistent approach. Of course, manufacturers retain the right to demand specific treatment for their vehicle and this is why the manuals often make reference to the manufacturer’s individual requirements. Such particular conditions have to be clearly defined, understood and adhered to by the contracting parties. Moreover, these guidelines are not intended in any way to supersede regulations stipulated by various authorities.

In October 2012 the Operations Quality Manual was officially endorsed by ACEA and the Working Group - Automotive Logistics. This means that all the OEM members of ACEA have now agreed to adopt this manual as the minimum requirements for handling their products. ECG will continue to work with all OEMs in order to try to gain universal acceptance by the industry.

In May 2013 the 'UK Annex' to the OQM was published after several years of discussion by the ECG Quality Working Group led by our UK members. With the increasing adoption of the original OQM this new publication was created to reflect the fact that the legislation and equipment used in the UK market have created standard working practices that are not entirely compatible with it and needed to be documented separately. This Annex defines those different standards.

We expect all of our 'Quality' publications to be 'living' documents and will review and update them regularly. As such we welcome any feedback from users that will help us to do this. If you have any comments or enquiries about any aspect of these manuals please contact the ECG Secretariat at info@ecgassociation.eu or by calling +32 2 706 82 80.

If you follow the links below you can also find a variety of different language versions available.




OQ Manual for Cars and LCVs 
Version 5, April 2013

UK annex to the
Operations Quality Manual






OQ Manual for CVs Version 1, January 2012  OQ Manual for H&H Vehicles
Version 1, January 2012