The Quality Working Group was set up at the beginning of 2007 as a platform of dialogue on quality issues between the manufacturers and the logistics service providers. The group has enjoyed growing success and attendance. In addition to LSPs and OEMs, professional survey companies and trailer manufacturers participate regularly to the meetings. The Group’s initial mandate was for discussion on the harmonisation potential on a European scale in fields like operations standards, auditing and damage handling.
The second major achievement of the Group was the publication of a common damage coding standard developed together with the American Automotive Industry Action Group (AIAG): the Global Vehicle Damage Codes Standard.
The Group also decided to create a sub-group to properly address operations standards and harmonisation issues regarding electric and alternative fuel vehicles. The result of the work was a chapter on Alternative Fuel Vehicles in the Operations Quality Manual which is reviewed and improved in the course of 2021.
In recent years, the Quality Group was pulling together the various OEM requirements on a certain field in order to help the LSPs. Subsequently, the following overviews were published:
Good industry practices have also been published:
The Quality Working Group usually meets in Brussels or via webinar every 3-4 months.
Continuous review of the Operations Quality Manual for cars and LCV, co-operation with AIAG, handling of electric vehicles, review of the Operations Quality Manual for Commercial Vehicles and soon a dedicated group on yard audits.
How to join
For more information or to join the WG please contact Szilvi Kiss.